|SynGlwPadShlExt.dll - Explorer dialog under Firefox (Windows 10) hangs when right-clicking or creating new folder.|
File Explorer hangs when, while running Firefox under Windows 10 on Acer One Aspire netbook (with Synaptics touchpad), the user brings up a file dialog (such as Save Page As or Save Link As) and tries to view the File Explorer context menu (by right-clicking) or create a new folder.
The details of the shell extension that might cause the problem:
|Shell Extension Name:||SynShlExt Class|
|Product Name:||Synaptics Pointing Device Driver|
|File Version:||15.1.18 08Oct10|
If you think that you have similar problem in your system, you can try to fix the problem by disabling the specified shell extension. In order to do that, simply follow the instructions below:
- Download and run the ShellExView utility from this Web page.
- Find the right shell extension according the details specified above.
- Select this shell extension and press F7 to disable this extension. After disabling the shell extension, check if the problem still occurs. If the problem still occurs, you should enable back the shell extension by pressing F8, and then try to search for another shell extension that might cause your problem.